At mbi23, responsible gaming is not just a clause in a policy document. It is a genuine commitment reflected in every feature of our platform. Entertainment should be enjoyable — and we want to keep it that way for all 280,000 of our members across Malaysia.
Six self-control tools available free of charge to all mbi23 members – because the best control is in your own hands.
Set daily, weekly, or monthly deposit limits based on what you can afford. Once a limit is reached, mbi23's system automatically blocks any further deposits until the reset period. Limits can be reduced immediately, but increasing a limit requires a 48-hour waiting period for added protection.
Set a maximum amount per bet or slot spin. This helps ensure each session lasts longer and stays more enjoyable, without the risk of depleting your entire balance in a short time. Limits can be adjusted through account settings at any time.
Set the maximum loss amount you're comfortable with over a daily, weekly, or monthly period. Once the loss limit is reached, the mbi23 platform will automatically block new gaming sessions until the limit period resets. This feature is especially useful for managing a healthy entertainment budget.
Activate session time reminders that appear every 30, 60, or 90 minutes while you are actively playing. These reminders help you stay aware of how much time has passed and encourage regular breaks – an important habit for responsible gambling at mbi23.
Choose to suspend access to your mbi23 account for 1 day, 1 week, 1 month, 6 months, or up to 5 years. While a self-exclusion period is active, you will be unable to log in or carry out any transactions. Your real-money balance remains safely held in the account.
Complete a short self-assessment questionnaire within the mbi23 platform to evaluate your own gambling habits. The questionnaire is designed around international responsible gambling standards and gives you an objective view of whether your play remains within a healthy entertainment zone or is beginning to show warning signs.
Activating responsible gaming tools at mbi23 takes less than two minutes. Here are the steps.
Access the mbi23 platform via your phone or computer and log in with your account credentials. All self-control tools can be accessed from your account dashboard.
Click the profile icon at the top right of the platform and select "Account Settings" from the menu that appears. Alternatively, go directly to the "Responsible Gambling" section within the settings menu.
You'll see all six self-control tools listed clearly. Choose the one you'd like to activate — deposit limit, loss limit, session timer, self-exclusion, or self-assessment test.
Enter your limit value or select the duration that suits you. The platform will confirm your settings and activate them immediately. You will also receive an email notification as confirmation.
Not sure how to use any of these tools? mbi23's Malay-speaking customer support team is available via live chat 24/7 — at no cost and with no negative impact on your account.
Identifying early warning signs is the single most important first step. Go through this list honestly.
You are gambling with money meant for everyday essentials such as rent, utilities, or food.
You continue playing even after planning to stop, or you frequently extend your sessions well beyond the time you originally intended.
You play to "win back" money you've already lost (known as "chasing losses") — this is one of the most serious warning signs.
Family members or friends have started making negative comments about your gambling habits or your changing financial behavior.
You hide or lie about your gambling activity or the amount of money you've spent to the people closest to you.
You feel restless, anxious, or stressed when you're unable to play, or gambling has become your only outlet for relieving pressure and anxiety.
You have borrowed money from family, friends, or other sources solely to fund gambling or to pay off gambling debts.
Work or academic performance has started to decline, or personal relationships have suffered due to the time and energy spent on gambling.
If you identify with two or more of the signs above, we strongly encourage you to use mbi23's Self-Exclusion feature and contact Talian Kasih 15999 for free professional guidance.
Answer honestly. There are no right or wrong answers — this is simply to help you understand yourself better. All responses are private and are not recorded by mbi23.
Check any that have applied to you in the past 30 days:
Mbi23 understands that for the majority of our members, playing slots, watching a Malaysia Super League match with a bet on, or trying your luck at Live Casino is an enjoyable form of entertainment that causes no harm. For many people, it is a way to unwind after a long day, feel more connected to the sports they love, or simply have fun in their spare time.
At the same time, mbi23 recognises that a small number of players may find themselves in a situation where gambling is no longer just entertainment – it becomes a compulsion, an urge that is difficult to control. For these individuals, an entertainment platform that turns a blind eye will only make things worse. That is why responsible gambling at mbi23 is not merely a policy written into a document – it is an operating principle that shapes how we build our products, train our staff, and engage with our members.
Malaysia has a unique context when it comes to gambling and chance-based entertainment. Research shows that problem gambling rates in Malaysia are among the highest in Southeast Asia, due in part to easy access to online platforms and limited awareness of early warning signs. mbi23 takes this responsibility seriously — not just because it's an industry requirement, but because we genuinely care about the well-being of our members.
One of the things we hear most often from players who maintain a healthy relationship with online entertainment platforms is that they set an entertainment budget clearly and sticking to it with discipline. It's straightforward: decide how much MYR you're comfortable spending on entertainment each month — think of it like a budget for movies, dining out, or other leisure activities. Deposit only that amount into your mbi23 account, activate the deposit limit at that figure, and play with peace of mind knowing you won't overspend. Once the budget is used up for the month, take a break until the next one. This is the simplest and most effective way to play responsibly.
Regarding the Self-Exclusion feature — we want to be clear that using it is a sign of strength, not weakness. When a member chooses to exclude themselves from the platform for a month or longer, we see this as evidence of genuine self-awareness and a wise decision. During an active self-exclusion period, the mbi23 team will not send any marketing communications to that member, and our system will automatically reject any login attempts. We take self-exclusion commitments very seriously.
For members with a family member who may be affected by a gambling problem, we want you to know that support resources are accessible in Malaysia. Talian Kasih 15999 is a free counselling hotline service operated by the Malaysian Department of Social Welfare, available 24 hours a day, 7 days a week. The service is free, confidential, and able to assist not only individuals facing gambling problems but also their affected family members. All counsellors on duty are trained professionals who understand the Malaysian context.
One often-overlooked aspect of responsible gaming is the importance of taking regular breaks. Research in behavioral psychology shows that extended uninterrupted play can impair decision-making — we tend to make more impulsive choices when we're tired or caught in a prolonged flow state. mbi23's session timer is designed specifically to address this. When a time reminder appears, take the opportunity to stand up, drink some water, stretch, and honestly assess whether you'd like to continue or call it a day. A five-minute break can make a real difference to a healthier gaming experience.
Mbi23 also maintains an internal detection system that monitors playing patterns for early warning signs – such as sudden changes in deposit behaviour, extremely long sessions without breaks, or sharp increases in bet sizes following a losing streak. When our system flags such patterns, our support team may proactively reach out to the member concerned to share information about available self-control tools. This goes above and beyond what the industry requires, and it reflects our genuine commitment to responsible gambling.
For parents, we strongly encourage you to keep your mbi23 account secure and out of reach of children. Use a strong password, enable two-factor authentication, and never share your login details with anyone. The mbi23 platform is strictly for individuals aged 18 and above, without exception. If you suspect a child is using a mbi23 account, contact our support team immediately so we can take appropriate action.
Finally, we want you to know that mbi23 is always here for you – not only when you want to play, but also when you need support to gamble more responsibly or to step away for a while. Your long-term well-being as a player means far more to us than any short-term gain. This is mbi23's promise to every member across Malaysia.
You do not have to face a gambling problem alone. These professional support resources are here for you – free and confidential.
Free counseling hotline from the Malaysian Department of Social Welfare. Operates 24/7, 365 days a year. Free to call from all Malaysian phone networks. Trained counselors, fully confidential service.
Malaysia's major psychiatric hospitals offer specialist treatment including addiction recovery programmes that cover problem gambling. Referrals can be made through a family doctor or the nearest clinic.
District Social Welfare offices throughout Malaysia provide free counseling services, including for problem gambling. Walk-ins are welcome, or you can make an appointment in advance.
Public health clinics across Malaysia provide basic counselling services and can refer more serious cases to psychiatrists or specialist treatment centres.
Mbi23's Malay-speaking support team can help you activate responsible gaming tools, process self-exclusion requests, or provide guidance on developing healthier playing habits.
Family members affected by a loved one's gambling problem need support too. Talian Kasih 15999 also provides counselling for family members – you do not have to go through this alone.
Answers to the most frequently asked questions about responsible gaming on the mbi23 platform.
Don't wait until things get worse. Reach out to Talian Kasih now — it's free, confidential, and completely non-judgmental. Professional counselors are available to listen 24 hours a day.
Or activate Self-Exclusion on your mbi23 account now via Account Settings
This is more than a tagline – it is an operating principle that binds every part of the mbi23 organisation.
Age Limit: mbi23 strictly enforces a minimum age requirement of 18 years. All registrations require identity verification, and we conduct ongoing monitoring to detect any underage registration attempts. Accounts confirmed to belong to individuals under the age of 18 will be terminated immediately.
Advertising Restrictions for Vulnerable Populations: mbi23 does not direct advertising or marketing communications at individuals who have activated self-exclusion, players displaying high-risk gambling patterns, or population groups identified as vulnerable to problem gambling.
Staff Training: All mbi23 customer-facing staff receive specialised training on how to identify signs of problem gambling and how to sensitively and professionally direct players to the appropriate support resources.
Promotional Integrity: All mbi23 promotions and bonuses are designed with responsible gaming principles in mind. We do not run promotions that exploit psychological tendencies that could encourage excessive play, and all promotional terms are stated clearly and in plain language.
Regulatory Cooperation: mbi23 is committed to working fully with Malaysian authorities on any initiative to address problem gambling within the community. This includes full compliance with any directives or guidelines issued in relation to responsible gambling.
Register with mbi23 today and enjoy an online entertainment platform that genuinely puts your well-being first — not just the bottom line. Play within your budget, make use of our responsible gaming tools, and enjoy a truly responsible entertainment experience.
18 years and above only · Free self-control tools · 24/7 Bahasa Malaysia support